Principal Product Operations Manager, Benefits
Core
Transform business operations and service strategy for a new benefits product by leveraging customer feedback, operational metrics, and AI tools to shape product development and service delivery.
Role type
Principal Product Operations Manager (Benefits)
Builds
New benefits product service foundation and operational workflows for small and mid-sized businesses
Domain
SaaS / HR Tech / Benefits & Health Insurance
Deliverable
product features
Required skills
Strategic product operations, cross-functional stakeholder management, data literacy, hypothesis-driven problem solving, AI fluency, service design, new product incubation
Preferred skills
Healthcare/benefits industry experience, PEO/health insurance background, complex regulated space new product incubation, AI prototyping (Claude, Cursor, Codex)
Technologies
AI tools (Claude, Cursor, Codex)
Responsibilities
Shape product development and service strategy integration across the product lifecycle; Lead product launches between Product Management and Customer Experience teams; Provide business insights based on quantitative and qualitative data to influence strategy; Identify and drive cross-functional initiatives to deliver customer value; Model and build AI-assisted operational workflows to accelerate service design and insight synthesis.
Seniority
Principal, hands-on IC with strategic leadership
