AI and Knowledge Manager - Maternity leave replacement
Core
Own the intersection of AI-driven support and the Knowledge hub to ensure customers get fast, accurate, and consistent answers across all channels. (via careerplan.io/jobs/73-00B-46-07A-ai-and-knowledge-manager-maternity-leave-replacement-at-lusha)
Role type
AI and Knowledge Manager
Builds
AI chatbot strategy, Knowledge hub roadmap, content, and voice
Domain
B2B SaaS customer support and AI
Deliverable
production ML models
Required skills
LLM prompt design, knowledge management, information architecture, Markdown/MDX, deflection analytics, automation tools, AI training, KPI definition, system integrations
Preferred skills
CRM/support system integrations, team training, SEO best practices, GitHub, B2B SaaS background
Technologies
Intercom, n8n, Zapier, Redocly, Mintlify, Salesforce, Jira, Confluence, GitHub
Responsibilities
Develop and execute AI chatbot strategy; Design and optimize LLM prompts; Maintain and optimize knowledge base content; Implement failure detection systems; Own Knowledge hub roadmap; Monitor and analyze deflection analytics; Conduct AI trainings for support agents; Define and track AI KPIs; Maintain internal documentation; Lead integrations between AI tools and support/CRM systems
Seniority
Mid-level, hands-on IC
