Bilingual Member Outreach & Award Qualification Virtual Assistant
Core
Proactive bilingual member outreach and award qualification via phone, SMS, and email to support a large community.
Role type
Bilingual Member Outreach & Award Qualification Virtual Assistant
Builds
Member engagement and award qualification pipelines
Domain
Member services / Community management
Deliverable
client delivery
Required skills
Bilingual communication (English/Spanish), outbound calling, SMS and email outreach, CRM management, data entry, documentation, follow-up, process adherence
Preferred skills
Close.io experience, Google Workspace proficiency, experience in customer service or membership organizations
Responsibilities
Conduct proactive outbound outreach to members, explain award-recognition initiatives, guide members through qualification surveys, complete reference forms and documentation, record interactions in CRM, manage member records and pipelines, follow up with unresponsive members, handle escalations
Seniority
Individual Contributor, remote contractor