Principal Technical Project Manager
Core
Manage end-to-end delivery of large enterprise customer experience (CX) transformation projects and programs for clients.
Role type
Principal Technical Project Manager
Builds
Customer experience solutions and services using cloud telephony platforms
Domain
Customer Experience (CX) / Cloud Telephony
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Program and project management, enterprise client relationship management, roadmap design, architecture implementation, risk management, financial reporting, resource planning, stakeholder alignment, change management
Preferred skills
NICE CXone solution expertise, cloud telephony platform architecture (Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact), PMP certification
Technologies
NICE CXone, Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact
Responsibilities
Manage overall delivery relationship with assigned program/project clients, lead implementation of large enterprise projects and small programs, set up and drive program management functions including communication plans and reporting, deliver weekly status reports and financial dashboards to client stakeholders, identify and mitigate high-level risks, review project invoices for accuracy, develop work plans and assign duties, coach project team members, manage program resource plans and schedules, achieve project goals within constraints, support continuous improvement of project management methodologies
Seniority
Principal, hands-on IC with strategic oversight