Retention Management Specialist - Mensch mit Liebe zu Incentivierung (w/m/d) 80-100%
Core
Managing customer complaints, policy cancellations, and reactivations while optimizing processes and maintaining a complaint register. (via careerplan.io/jobs/728714-retention-management-specialist-mensch-mit-liebe-zu-incentivierung-wmd-80-100-at-liechtens)
Role type
Customer retention and complaint management specialist
Builds
Complaint handling workflows, policy reactivation campaigns, and optimized cancellation processes
Domain
Insurance / Customer Operations
Deliverable
dashboards & analysis
Required skills
Complaint classification, process optimization, MS Office, data analysis, customer reactivation, SLA management
Preferred skills
Italian, French, insurance domain knowledge
Responsibilities
Classify and process customer complaints, create and send standard responses, maintain the complaint register with SLA control, reactivate cancelled policies, ensure cancellations are recorded in the system, optimize cancellation and refund processes
Seniority
Individual Contributor, entry to mid-level