India - Hyderabad - Aiviq - Senior Customer Services Analyst
Core
Oversee a small team of Customer Services analysts to provide day-to-day support, proactive data quality monitoring, and troubleshoot system failures for investment manager customers.
Role type
Senior Customer Services Analyst (Team Lead)
Builds
Customer support operations and data quality monitoring processes
Domain
FinTech / Asset Management / SaaS
Deliverable
client delivery
Required skills
Team leadership, SQL, system troubleshooting, data analysis, process documentation, Microsoft Excel
Preferred skills
Asset Management industry experience
Technologies
SQL, Microsoft Office (Excel)
Responsibilities
Oversee a small team of Customer Services analysts, Troubleshoot system failures and investigate customer queries, Build and maintain data connectors for existing and/or new data sources, Support release testing on new features and enhancements prior to customer releases, Ensure that process documentation is kept up-to-date
Seniority
Senior, hands-on IC with team management