Customer Service & Aftermarket Representative
Core
Manage customer sales opportunities from inquiry to order fulfillment, process quotations, and provide technical support for pumping equipment spare parts.
Role type
Customer Service & Aftermarket Representative
Builds
Customer orders, quotations, and sales conversions for pumping equipment
Domain
Industrial equipment / Pumping systems
Required skills
Quotation preparation, Order processing, CRM/ERP system management, Technical spare parts identification, Customer relationship management, Mechanical equipment knowledge
Preferred skills
Maintenance of mechanical equipment background, Understanding of pump exploded views
Technologies
JDE, D365, Microsoft Outlook, Word, Excel
Responsibilities
Take ownership of customer sales opportunities from initial enquiry through to quotation and order fulfillment; Prepare accurate quotations and follow up to maximize sales conversion; Process customer orders ensuring pricing and technical requirements are correct; Provide exceptional customer service via phone and email; Interpret pump exploded views to identify appropriate spare parts and components; Maintain accurate customer records in CRM and ERP systems.
Seniority
Junior to Mid-level, hands-on IC