ETIC, Service Desk - Graduate
Core
First-line IT operational support for enterprise systems, managing incidents, service requests, and user access issues.
Role type
Service Desk Analyst (Graduate)
Builds
IT service continuity and user support for enterprise applications
Domain
Technology / Managed Services
Deliverable
client delivery
Required skills
IT service desk experience, ITSM processes (Incident, Request, Change, Problem), ticketing tools, troubleshooting, documentation
Preferred skills
ServiceNow experience
Responsibilities
Act as first-line support for IT queries and incidents, log and manage tickets, perform initial troubleshooting, support user access requests, maintain support documentation, support system changes and testing
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