Team Lead - Technical Support
Core
Lead a global Technical Support team as the first point of contact for Adyen's merchants, solving complex technical and operational questions regarding the payments platform and APIs.
Role type
Senior IC Technical Support Team Lead
Builds
White-glove support service and knowledge sharing for Adyen's merchant base
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Team leadership, mentoring, process establishment, problem-solving, technical affinity, stakeholder management, prioritization
Preferred skills
Payments or Fintech domain knowledge, international collaboration, change management
Technologies
Adyen platform, APIs, technical support tools
Responsibilities
Lead and mentor a customer-facing support team, collaborate with international leadership to standardize best practices, define and communicate OKRs for the team, track team progress and present results to senior leadership, serve as an escalation point for technical issues (via careerplan.io/jobs/7208547-team-lead-technical-support-at-adyen)
Seniority
Senior, hands-on IC with management responsibilities
