Energy Specialist - Melbourne CBD
Hybrid · Australia
Core
Deliver end-to-end customer service for residential gas, electricity, and broadband portfolios via phone and email.
Role type
Senior Customer Operations Specialist (Retail)
Builds
Customer service operations for Origin Energy's residential energy and internet products
Domain
Energy retail and telecommunications
Deliverable
client delivery
Required skills
End-to-end customer service, multi-channel communication (phone/email/social), commercial judgement, data interpretation, problem-solving, process improvement
Preferred skills
Experience in energy or utility sectors, familiarity with Kraken technology
Responsibilities
Handle onboarding, offboarding, billing, payments, metering, broadband, moves, renewals, retention, hardship, collections, complaints, and customer education
Seniority
Mid-level, hands-on IC