Commercial Operations Manager
Core
Manage and continuously improve commercial support processes related to service contracting, rate administration, sales queries, auto-rating, and booking execution.
Role type
Senior operational process manager (commercial operations)
Builds
End-to-end lead-to-agreement processes, contract creation workflows, and rate administration systems
Domain
Logistics / Supply Chain / Commercial Operations
Required skills
Process improvement, Contract management, Rate administration, Data analysis, Workflow optimization, Stakeholder coordination, System troubleshooting, Compliance monitoring, Error analysis, Automation implementation
Preferred skills
Power Query, VBA, Power Automate, SAP, L2A, IQShip, FAMS
Technologies
SAP, L2A, IQShip, FAMS, Microsoft Excel, Power Query, VBA, Power Automate
Responsibilities
Lead initiatives to improve the end-to-end lead-to-agreement process, Serve as the operational process owner for contract creation and DTLI improvement initiatives, Develop methods to capture, classify, and analyze errors identified during contract auditing, Establish feedback mechanisms and performance reporting to improve contract accuracy, Identify opportunities to simplify workflows and reduce manual intervention, Review incoming service contracts and tariff filings to ensure compliance, Administer assigned commercial rate management activities within SAP, L2A, IQShip, and related systems, Troubleshoot FAMS/IQShip systems for internal errors and technical problems, Analyze existing rate administration workflows to identify opportunities for automation, Analyze sales query volumes and auto-rating performance to identify systemic issues, Partner with branch Sales teams and technical support to improve the accuracy of commercial data, Implement corrective actions to increase successful auto-rating and reduce manual sales queries
Seniority
Mid-Senior, hands-on IC