Dynamics ERP F&O Service Delivery Manager (Managed Services)
Core
Service Delivery Manager for Dynamics ERP F&O managed services, ensuring high-quality delivery and operational excellence for clients.
Role type
Senior IC service delivery manager (managed services)
Builds
Managed services delivery for Dynamics ERP F&O environments
Domain
IT Services / Enterprise Resource Planning (ERP)
Deliverable
client delivery
Required skills
Dynamics ERP F&O expertise, client relationship management, service delivery monitoring, issue troubleshooting, upselling and cross-selling, contract management, delivery governance
Preferred skills
None stated
Technologies
Dynamics ERP F&O
Responsibilities
Act as primary liaison for assigned clients; monitor service delivery and coordinate rapid issue resolution; provide regular service delivery reports; identify upselling and cross-sell opportunities; cultivate long-term partnerships with clients and vendors; champion client interests to drive service improvements; organize client meetings and business reviews; follow delivery management and governance guidelines; drive contracts using delivery tools and systems
Seniority
Senior, hands-on IC