Customer Service Representative
Core
Field customer calls, process sales orders, create quotes and tenders, and support sales teams to grow customer accounts.
Role type
Customer Service Representative (Sales Support)
Builds
Sales quotes, tenders, and customer account growth support
Domain
Cable, optical fibre, and electronics industry
Deliverable
product features
Required skills
Sales order processing, quote creation, customer account management, inventory tracking, verbal communication, written communication, problem-solving, Microsoft Word, Microsoft Excel
Responsibilities
Field customer calls, process sales orders, create sales quotes and tenders, support Business Development Managers and sales teams, update customers on inventory and delivery timeframes, research customer accounts, manage back orders and inventory issues
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