Program Manager - CRM and Systems
Core
Lead end-to-end delivery of a major CRM and digital transformation program, guiding planning through implementation across multiple waves to ensure enterprise-wide parity.
Role type
Senior Program Manager (Digital Transformation & CRM)
Builds
Large-scale CRM and digital platform transformation
Domain
Enterprise Technology / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program delivery, stakeholder engagement, conflict resolution, project planning and governance, Agile delivery, financial management, vendor management
Preferred skills
CRM or digital platform transformation experience, phased migration and legacy decommissioning, matrixed cross-functional leadership
Technologies
CRM platforms, digital platforms
Responsibilities
Own end-to-end program delivery for a large-scale CRM and digital platform transformation; Lead a phased, multi-wave rollout from foundational capability to full enterprise-wide parity; Drive stakeholder engagement and alignment across business and technology teams; Navigate competing priorities and resolve tension between business and technology stakeholders; Own the program plan, milestones, RAID, and change control; Work closely with Business Analysts, Architects, and Product Owners to translate requirements into deliverable workstreams; Run the program using Agile ways of working; Own budget control and financial reporting for a $20–25M program over two years; Oversee platform, systems integrator, and specialist partner relationships.
Seniority
Senior, hands-on IC