Senior Product Specialist (SaaS Implementation and Onboarding)
Core
Senior Product Specialist driving SaaS onboarding, adoption, and value realization for AI product suites in the beauty and wellness industry.
Role type
Senior IC Product Specialist (SaaS Implementation)
Builds
Customer onboarding journeys, product adoption strategies, and value realization metrics for AI-enabled SaaS platforms.
Domain
SaaS / Beauty & Wellness / AI
Deliverable
product features
Required skills
SaaS onboarding, stakeholder management, product usage analysis, AI product exposure, demo/training delivery, cross-functional collaboration, data-driven insights, project management, solution documentation
Preferred skills
Solutions Architect background, experience with remote teams across time zones, travel readiness
Technologies
JIRA, Confluence, MS Office, PS tools
Responsibilities
Lead customer onboarding and setup for AI products; conduct demos and training sessions; monitor product usage and drive adoption; analyze customer health metrics and provide business reviews; collaborate with Product/Engineering to resolve issues and influence roadmap; partner with Sales/CS to drive account growth.
Seniority
Senior, hands-on IC