Site Administration Officer
Core
Manage reception and front-desk operations for community services hubs, acting as the first point of contact for clients seeking support.
Role type
Site Administration Officer (Reception & Front Desk)
Builds
Welcoming reception environments and client connection pathways for community services
Domain
Not-for-profit / Community Services / Social Support
Deliverable
product features
Required skills
Reception management, Client intake and triage, Appointment coordination, Visitor management, Conflict de-escalation, Microsoft Office (Outlook, Word, Excel)
Preferred skills
Community services experience, Trauma-informed care, Financial administration, Site safety coordination
Responsibilities
Manage reception independently, Respond to enquiries including emergency assistance, Coordinate client appointments and meeting bookings, Maintain safe and organized reception areas, Build relationships with community services teams
Seniority
Mid-level, hands-on IC