Customer Care Consultants
Hybrid
Core
Customer Care Consultant providing product support and troubleshooting for an online business insurance platform serving small businesses.
Role type
Customer Care Specialist (IC)
Builds
Online business insurance comparison and purchase platform
Domain
Insurance / Fintech
Deliverable
product features
Required skills
Customer service, communication, problem-solving, technical troubleshooting, time management
Preferred skills
Experience in online business, insurance industry knowledge
Responsibilities
Respond to customer inquiries via email, phone, and chat; troubleshoot technical issues; maintain accurate records of customer interactions; follow up with customers to ensure issue resolution
Seniority
Mid-level, hands-on IC