Customer Care Coordinator
Core
First point of contact for families during difficult times, providing reassurance, guidance, and support while coordinating next steps.
Role type
Customer Care Specialist
Builds
Funeral service coordination and family support processes
Domain
Funeral services / Contact centre
Deliverable
client delivery
Required skills
Empathy, active listening, calmness under pressure, attention to detail, organisational skills, coordination
Preferred skills
Experience in customer service, contact centres, healthcare, or community services
Responsibilities
Managing inbound calls, supporting families through sensitive conversations, coordinating services with internal teams, recording information accurately, guiding families through next steps
Seniority
Entry-level to Mid-level, supportive team environment