Learning and Development Consultant
Core
Design and deliver practical learning solutions for a dedicated technology client in a fast-paced contact centre environment.
Role type
Learning and Development Consultant
Builds
Induction, compliance, systems, and operational training programs for contact centre teams
Domain
Contact Centre / Business Process Outsourcing (BPO)
Required skills
Facilitation, eLearning design, systems training design, stakeholder management, content creation, coaching
Preferred skills
Experience in onboarding, capability development, digital learning tools
Technologies
eLearning platforms, digital learning tools
Responsibilities
Deliver induction, compliance, systems, and operational training; Design practical learning for contact centre teams; Create eLearning, guides, resources, and job aids; Simplify complex systems and processes into clear learning; Partner with leaders, SMEs, and client stakeholders; Coach capability and continuously improve learning outcomes