Customer Operations Associate
Core
Daily engine of Customer Operations ensuring onboarding, retention, and growth for ACOs and health networks by managing workstreams, troubleshooting data issues, and analyzing customer value.
Role type
Senior Customer Operations Associate
Builds
Customer onboarding workflows, account health dashboards, and operational processes for healthcare value-based care platforms.
Domain
Healthcare / Value-based care / ACOs / AI-native platforms
Deliverable
dashboards & analysis
Required skills
Operations execution, data fluency, written communication, systems thinking, project coordination, customer success management, SQL, analytics tools
Preferred skills
Healthcare domain knowledge, SQL, Snowflake, dashboard tools, software implementation experience
Technologies
SQL, Snowflake, Claude, automated transcription tools
Responsibilities
Triage and scope customer support tickets, troubleshoot data and metric issues, monitor account KPIs and usage trends, analyze customer value and adoption, support renewals and growth conversations, coordinate cross-functional workstreams, manage onboarding execution, maintain knowledge base resources.
Seniority
Mid-level, hands-on IC