Customer Activation Manager | Accounts Receivable
Core
Own the customer-facing implementation and adoption plan for Ramp's Accounts Receivable workflow, helping finance teams make invoicing, follow-up, payment matching, and accounting handoffs useful and repeatable.
Role type
Customer Activation Manager (Accounts Receivable)
Builds
A connected workflow for invoicing, unpaid balance follow-up, payment matching, and accounting handoffs for finance teams.
Domain
Fintech / Accounts Receivable / Finance Operations
Required skills
Customer success or onboarding experience, workflow mapping, stakeholder alignment, adoption blocker resolution, process documentation, cross-functional communication
Preferred skills
Accounts receivable/invoicing experience, ERP integration knowledge, finance software implementation experience
Responsibilities
Discover customer invoice creation and payment matching workflows; lead implementation from setup through first use and repeat adoption; align Controllers, AR operators, and technical partners on responsibilities; resolve adoption blockers and escalate integration issues; document reusable onboarding practices.
Seniority
Mid-level, hands-on IC