Customer Service Manager
Core
Manage customer repairs, servicing, and administrative operations for a home and lifestyle retail store.
Role type
Customer Service Manager (Retail Operations)
Builds
Repair tracking, customer updates, and administrative workflows for a retail service department
Domain
Retail / Home & Lifestyle / Customer Service
Deliverable
product features
Required skills
repair management, high-volume administration, multi-tasking, customer complaint resolution, stock coordination, financial paperwork processing, reporting
Preferred skills
flexible problem solving, organizational prioritization, team collaboration
Responsibilities
Manage customer repairs and servicing; tag faulty products and liaise with service agents and suppliers; update service databases; process invoices, claims, and reconciliations; run weekly repair reports; advise customers on stock arrivals and organize deliveries; maintain health and safety compliance
