Service Adviser
Core
Link between customers and workshop, ensuring exceptional service experience by managing bookings, repairs, and invoicing.
Role type
Service Adviser
Builds
Customer service experience and repair workflow management
Domain
Automotive retail / Dealership
Deliverable
product features
Required skills
Customer service, Communication, Organization, Computer skills, Attention to detail, Driver licensing
Responsibilities
Welcoming customers and assisting with service bookings, Preparing repair orders and recording customer concerns, Keeping customers informed throughout the repair process, Liaising with technicians regarding vehicle repairs, Recommending additional maintenance, Organising loan vehicles, Processing invoices and explaining completed work