Senior Claims Consultant
Core
Guide customers through Group Life Insurance claims with care, expertise, and efficiency, managing a portfolio of complex claims in accordance with policy terms and regulatory requirements.
Role type
Senior Claims Consultant (Group Life Insurance)
Builds
Best-in-class customer and client experience for life insurance claims
Domain
Insurance (Life Insurance, Group Claims)
Deliverable
client delivery
Required skills
Portfolio management, complex claims analysis, policy interpretation, financial and medical data analysis, Return to Work (RTW) plan development, case conference leadership, stakeholder collaboration, mentorship
Preferred skills
TPD and Income Protection claims experience, rapport building, empathy, system navigation (Fineos, Genesis, OneNote, Excel), analytical problem-solving, time management
Technologies
Fineos, Genesis, OneNote, Excel