Customer Service Specialist
Core
Resolve transaction and card disputes for Bankwest and CBA customers by investigating root causes, contacting customers for information, and ensuring compliance with scheme rules.
Role type
Customer Service Specialist (Dispute Operations)
Builds
Resolved dispute cases for consumer finance products including credit cards, personal loans, and home loans.
Domain
Retail Banking / Financial Services
Deliverable
client delivery
Required skills
Disputes investigation experience, customer service background, ability to plan and coordinate incoming work, strong analytical and problem-solving skills, attention to detail, critical thinking
Preferred skills
Understanding of Visa and MasterCard rules, knowledge of disputes resolution process
Technologies
Mastercard, Debit card, Credit card
Responsibilities
Assess disputed card transaction cases and identify appropriate resolutions, Engage with internal and external stakeholders to investigate root causes, Contact customers to collect and document information for dispute resolution, Ensure all disputes cases are handled in accordance with regulatory requirements
Seniority
Individual Contributor