Customer Success Engineer
Core
Technical partner for customers and channel partners in Brazil, guiding adoption of AI-powered video analytics solutions from discovery through implementation and renewal.
Role type
Senior Customer Success Engineer (Video Analytics & AI)
Builds
Scalable video analytics architectures, PoCs, and deployment solutions for security clients.
Domain
Security technology, AI-powered video analytics, cloud infrastructure.
Deliverable
production ML models
Required skills
Video analytics, VMS integrations, Kubernetes administration, Linux system administration, hardware architecture sizing, storage performance, network throughput, complex troubleshooting, technical presales, partner enablement, customer success planning.
Preferred skills
International customer support, advanced AI surveillance technologies, cloud-based SaaS platforms, Spanish proficiency, Kubernetes certifications, Linux administration certifications.
Technologies
Kubernetes, Rancher, KubeSphere, Elasticsearch, Kibana, Ubuntu, RHEL, Linux, AI tools.
Responsibilities
Collaborate with sales to support system integrators and end customers; deliver technical presentations and PoCs; assess requirements and recommend scalable architectures; enable channel partners through training and documentation; coordinate technical support escalations; build trusted relationships with partners and customers; support video analytics deployments and infrastructure optimization.
Seniority
Senior, hands-on IC