HCMC - Support Engineer (Technical / Developer-Focused)
Core
Technical support engineer diagnosing complex issues for developers using TinyFish's AI agent infrastructure (Web Search, Web Fetch, Web Browser, Web Agent APIs) to build agentic systems.
Role type
Senior IC technical support engineer (developer-facing)
Builds
AI agent infrastructure enabling autonomous web workflows, browser automation, and structured data extraction
Domain
AI Agents / Web Automation / Cloud Infrastructure
Required skills
Debugging complex distributed systems, reading Python/JavaScript/TypeScript, analyzing logs and network traces, understanding browser internals and automation, explaining technical failures to developers, creating documentation and diagnostic guides
Preferred skills
Experience with headless browsers (Playwright/Puppeteer/Selenium), Chrome DevTools Protocol, anti-bot mechanisms, C++ systems, AI agents/LLM tooling, cloud infrastructure, containerized browser fleets
Technologies
Python, JavaScript, TypeScript, Chrome DevTools Protocol, Playwright, Puppeteer, Selenium, MCP, CLI, Claude Code, Cursor, Codex
Responsibilities
Diagnose and resolve hard technical cases across Web Search, Fetch, Browser, and Agent APIs; debug application logs and browser sessions; hand off precise bug reports to engineering; create documentation and guides to prevent recurring issues; unblock customers with configuration changes and workarounds; support developer integrations with SDKs and CLI tools
Seniority
Senior, hands-on IC
