Customer CARe Advisor
Core
Point of contact for customers managing their vehicle repair journey, collaborating with internal teams and insurance companies to ensure satisfaction and timely resolution.
Role type
Customer service advisor (automotive claims)
Builds
Efficient customer repair experiences and accurate claim records
Domain
Automotive insurance and collision repair
Deliverable
client delivery
Required skills
Customer service, communication, multitasking, IT literacy, record keeping
Preferred skills
Automotive insurance claims experience, automotive customer service experience (via careerplan.io/jobs/6e106282-0a31-4024-8680-e590c2f8affd-customer-care-advisor-at-care-automotive-group-pty-limited)
Responsibilities
Resolve customer enquiries and concerns in person and via phone, liaise with insurance companies, monitor and update bookings, maintain accurate records of customer interactions
Seniority
Individual contributor, entry to mid-level