IT Help Desk Officer
Core
Provide Level 1 and 2 technical support to internal clients in a Microsoft 365 environment, managing end-user devices, software, and security permissions.
Role type
IT Help Desk Officer (Level 1/2 Support)
Builds
IT support services and new process implementations for a national law firm
Domain
Legal services / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 support, PC and peripheral management, video conferencing setup, user account and security permission management, base software installation, IT trend awareness
Preferred skills
Experience in professional services (law firm), autonomous work capability
Technologies
Microsoft 365, networked PCs, mobile phones, printers, video conferencing equipment
Responsibilities
Manage daily priorities and urgent requests, assist in management of end user PCs, printers, mobile phones, applications and peripherals, provide assistance with setup, problem solving and management of video conferencing equipment, install base software on networked and stand alone PCs, manage users, computers and their security permissions
Seniority
Junior to Mid-level, hands-on IC