Technical Account Manager, Public Sector
Core
Build, grow, and deepen customer relationships for the public sector, acting as a strategic and technical bridge to translate complex workflows into high-impact initiatives using Docebo's AI-powered learning platform.
Role type
Senior Technical Account Manager (Public Sector)
Builds
Long-term technical strategies, proof-of-concept projects, and platform health improvements for government and regulated institutional clients.
Domain
SaaS / e-Learning / Public Sector (Government, Education)
Deliverable
client delivery
Required skills
SaaS troubleshooting, public sector compliance/procurement knowledge, technical translation for executives, front-end web technologies (JavaScript, CSS, HTML), API integration (RESTful, OAuth 2.0, SAML), SQL queries, iPaaS (Workato, Zapier), BI reporting (Snowflake, Tableau, Looker, Power BI), project management.
Preferred skills
AWS Product Certification, LMS/HCM industry experience, large-scale platform scalability consulting.
Technologies
Docebo, Workato, Zapier, Snowflake, Tableau, Looker, Power BI, JavaScript, CSS, HTML, RESTful APIs, OAuth 2.0, SAML
Responsibilities
Translate customer business goals into long-term technical strategies; own the technical relationship and drive account health; present performance and SLAs to customer executive management; monitor technical health (API usage, integrations, sessions); analyze support cases to recommend platform improvements; execute proof-of-concept pilots; serve as technical liaison between customer executives and internal teams.
Seniority
Senior, hands-on IC