Customer Support Specialist (Calgary, AB)
Core
Deliver friendly, clear, and effective support to healthcare practitioners via chat, email, and phone to help them maximize the Fullscript platform.
Role type
Customer Support Specialist
Builds
A platform enabling healthcare practitioners to deliver whole-person care, manage lab diagnostics, and prescribe supplements.
Domain
Healthcare / SaaS
Deliverable
client delivery
Required skills
empathy, problem-solving, clear written and spoken communication, adaptability, attention to detail, collaboration
Preferred skills
experience with Zendesk or other SaaS tools, tech-curious mindset, interest in integrative health and wellness
Responsibilities
Answer user questions and guide them through challenges across multiple channels, stay updated on product changes, use internal tools to streamline communications, flag common issues and share user feedback to improve the platform.
Seniority
Individual Contributor