Guest Service Agent
Core
Provide warm reception, manage check-ins/check-outs, and assist guests with inquiries and local recommendations at a hotel front desk.
Role type
Guest Service Agent (Front Desk)
Builds
Guest check-in/check-out processes and personalized guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, reservation processing, multi-channel communication, conflict resolution, local knowledge
Responsibilities
Welcome guests and manage check-in/check-out processes, process reservations and special requests via property management systems, resolve guest issues and provide personalized recommendations, communicate with guests and colleagues across in-person, phone, and email channels
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