Head Coach (Operations Manager) - Nike, Liverpool
Core
Lead the Nike Liverpool Store, driving a service culture, managing large teams (20+), and achieving sales targets in a high-volume retail environment.
Role type
Senior retail operations manager (store head coach)
Builds
Retail store operations and customer service experiences
Domain
Retail / Sports apparel
Deliverable
product features
Required skills
Team leadership, hiring and performance management, strategic planning, problem solving, multi-priority management, customer service excellence
Preferred skills
Multi-site retail or hospitality experience, experience leading 20+ employees
Technologies
POS systems, retail management software
Responsibilities
Lead the store team to achieve KPIs and sales targets, provide leadership and coaching for team development, manage hiring and succession planning, implement service principles and brand culture, handle multiple priorities in a busy environment
Seniority
Senior, hands-on IC