IT Support Engineer
On-site · United States
Core
First-line IT support for a growing biotech/AI team, handling device fleet, user accounts, and office infrastructure.
Role type
IT Support Engineer
Builds
IT foundations for a team designing AI-driven cell and gene therapies
Domain
Biotechnology / AI / Genomics
Deliverable
infrastructure
Required skills
macOS/Windows/iOS support, MDM administration, Google Workspace admin, IAM/SSO configuration, ticket triage, asset management
Preferred skills
Life sciences domain knowledge, adaptability in fast-paced environments, proactive problem-solving
Technologies
macOS, Windows, iOS, MDM, Google Workspace, AWS, SSO/SAML
Responsibilities
Troubleshoot and resolve IT incidents, manage device fleet enrolment and patching, administer user lifecycle and access controls, maintain office hardware and meeting rooms, update IT documentation
Seniority
Individual Contributor