Customer Success Manager
Core
Interface between the market and the ResearchMaster team, representing the customer's voice and aligning the product with industry expectations.
Role type
Customer Success Manager
Builds
ResearchMaster Enterprise (RME) software application and Research Office suite
Domain
Higher education and private research institutions in Australia and New Zealand
Required skills
Client service, account management, competitive analysis, RFx management, product roadmap planning, client engagement facilitation, business case preparation, product launch coordination
Preferred skills
Windows UI design, Microsoft operating systems, relational databases (Oracle, SQL Server), software development/implementation, project environment experience, industry forum representation, Australian education/research sector knowledge
Technologies
ResearchMaster Enterprise (RME), Oracle, SQL Server, Microsoft operating systems
Responsibilities
Build and maintain advanced knowledge of RME software; undertake competitive analysis; respond to client/prospect RFx notices; build professional relationships with clients; facilitate client engagement activities; prepare business cases and roadmaps; coordinate new product launches
Seniority
Mid-level, hands-on IC