Electronic Research Administration Business Analyst
Core
Administer, maintain, and improve electronic research administration systems to process and track grants and contracts for the university's research enterprise.
Role type
Business Analyst (Research Administration Systems)
Builds
Research administration systems (Kuali Research Suite, Salesforce) serving the university's research enterprise
Domain
Higher Education / Research Administration
Required skills
Enterprise software support, research administration, Salesforce, Kuali Research Suite, system configuration, user access management, role audits, system upgrades, integrations, helpdesk support, troubleshooting, system testing, quality assurance, data validation, training development, documentation, process improvement, governance participation
Preferred skills
Experience with electronic research administration systems, Salesforce HTTP Security
Technologies
Salesforce, Kuali Research Suite
Responsibilities
Administer and maintain research administration systems including configurations, user access, role audits, upgrades, enhancements, and integrations; Coordinate with business users, IT teams, and software vendors on implementations, requirements, troubleshooting, and system performance; Provide helpdesk support, resolve user issues, offer guidance, manage accounts, and escalate technical problems; Conduct system testing, quality assurance, and data validation for new features, upgrades, and process changes; Help develop training, documentation, reference materials, and educational resources for users; Evaluate technologies, software, automation opportunities, and process improvements for research administration operations; Participate in committees, workgroups, and governance activities concerning research processes, system rules, compliance, and operational improvements