Mental Health Intake Officer
Core
First point of contact for mental health services, facilitating timely access, coordinated intake, and referral processes for underserviced populations.
Role type
Intake and referral coordination officer
Builds
Consumer engagement pathways and connections to internal/external mental health supports
Domain
Mental health services / Primary care
Deliverable
client delivery
Required skills
Referral management, eligibility screening, triage support, waitlist management, data entry, stakeholder liaison, clinical system proficiency
Preferred skills
No-wrong-door access support, warm referrals, complex issue resolution
Technologies
Best Practice, Nookal, clinical/practice management systems
Responsibilities
Receive and coordinate referrals from various sources; undertake initial intake activities and eligibility screening; maintain contact with consumers awaiting service allocation; liaise with GPs, hospitals, and community organizations; support mental health phone line operations; manage waitlist activities; maintain confidential documentation and databases.