Head of Payments Operations (London)
Core
Lead operational execution of global payments strategy for a fintech marketplace serving beauty, wellness, and self-care businesses.
Role type
Senior IC Head of Payments Operations (Strategy & Execution)
Builds
Scalable operational processes, governance frameworks, and execution cadence for payment acceptance, terminals, and merchant adoption.
Domain
Fintech / Payments / POS / Merchant Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Payments strategy execution, cross-functional leadership, operational process design, stakeholder management, commercial analysis, terminal/hardware management, risk mitigation, KPI definition, ambiguity resolution
Preferred skills
Global payments experience, payment hardware/terminal estate management, scaling fintech experience, acquiring/PSP familiarity
Technologies
Payment terminals, POS systems, Mobile apps, Instagram, Facebook, Google integrations
Responsibilities
Translate payments strategy into operational priorities and execution plans; Drive delivery across payment acceptance, terminals, pricing, and merchant adoption; Build scalable operational processes and governance frameworks; Create visibility and reporting on payments initiatives; Lead terminal and hardware initiatives including device rollouts and optimization; Act as operational bridge across Payments, Commercial, Product, Finance, and Operations teams; Define ownership, timelines, KPIs, and delivery frameworks for complex cross-functional programmes; Proactively identify blockers, risks, and dependencies; Deliver measurable improvements in payment adoption, wallet share, and operational efficiency; Provide regular updates and actionable insights to leadership; Become a trusted operational partner to help scale the payments organisation.