Customer Support Specialist (Danish Speaking)
Core
Provide high-touch customer support via chat, email, and phone for a spend management SaaS product, troubleshooting issues and escalating as needed.
Role type
Senior Customer Support Associate
Builds
Pleo spend management platform for finance teams and employees
Domain
Financial Technology (FinTech) / SaaS
Deliverable
client delivery
Required skills
Customer support on live chat/email/phone, problem-solving, explaining complex issues simply, support tools (FreshWorks, Intercom, Zendesk), accounting/bookkeeping knowledge, Danish fluency, English fluency
Preferred skills
Tech-savviness, resilience, curiosity, experience in fast-paced environments
Responsibilities
Interact with customers over chat, email, and phone; troubleshoot and resolve product issues; escalate issues to internal teams; provide feedback to cross-functional teams on product development; contribute to the knowledge base
Seniority
Senior, hands-on IC