Hotel Duty Manager - Crown Sydney
Core
Leading hotel operations and delivering premium guest experiences at a luxury integrated resort.
Role type
Senior Hotel Duty Manager
Builds
Seamless guest experiences and operational performance for a world-class integrated resort
Domain
Luxury Hospitality / Integrated Resort
Required skills
Luxury hospitality leadership, guest experience management, operational decision-making, stakeholder management, crisis management, team coaching, hotel management systems (Opera PMS)
Preferred skills
Experience in integrated resorts, business acumen, flexibility for 24/7 roster
Responsibilities
Lead hotel operations during shifts, serve as senior escalation point for guest matters, create memorable experiences for VIPs and premium clientele, foster cross-functional collaboration, drive operational performance, coach and support teams, oversee room inventory and guest flow, coordinate responses to operational incidents and emergencies
Seniority
Senior, hands-on IC