Arbitration Coordinator
Core
Coordinate resolution of complex customer complaints and compensation disputes regarding auctioned automotive stock.
Role type
Senior Customer Care Specialist (Arbitration Coordinator)
Builds
Fair compensation outcomes for buyers and smooth customer journey for IAA Auctions
Domain
Automotive retail / Auctions / Dispute resolution
Deliverable
client delivery
Required skills
Automotive trade qualification, Certificate III in Automotive Sales, Certificate III/IV in Business, complex complaint management, negotiation, Australian consumer law knowledge, financial systems proficiency, accounts receivable management
Preferred skills
Parts sales experience, motor vehicle servicing/repairs experience, high-pressure problem solving
Responsibilities
Oversee buyer queries/complaints regarding auctioned stock, resolve escalated and challenging buyer issues, develop consistent compensation application, improve arbitration processes, manage service levels, liaise with legal counsel and regulatory bodies, support accounts receivable collection and banking duties, build relationships with financial institutions and government agencies
Seniority
Senior, hands-on IC