Admin Team Leader – Patient & Revenue Services
Core
Lead a team of ~40 staff in Patient & Revenue Services, overseeing patient billing, debt management, and administrative support to support the patient journey and hospital operations.
Role type
Senior IC Admin Team Leader (Healthcare)
Builds
Patient billing, debt management, Emergency Care administration, Integrated Cancer Centre, Concierge, Switchboard, and Mail Room services
Domain
Healthcare / Private Hospital
Required skills
Team leadership, performance management, staff development, roster management, Medicare billing processes, stakeholder management, operational improvement
Preferred skills
Experience with UKG systems, coaching difficult conversations, workforce planning
Responsibilities
Lead a diverse team of 40 staff, manage patient billing and debt recovery, oversee Emergency Care and Cancer Centre administration, build team capability, manage performance and rosters, drive continuous improvement
Seniority
Senior, hands-on IC