Supervisor, Revenue Cycle Support Operations
Core
Lead, mentor, and develop a team of Revenue Cycle Support representatives to manage billing inquiries, claim rejections, denials, and reimbursement issues for a SaaS healthcare platform.
Role type
Senior IC operations supervisor (revenue cycle support)
Builds
Operational efficiency and customer satisfaction in healthcare billing workflows
Domain
Healthcare technology / Revenue cycle management
Deliverable
infrastructure
Required skills
Team leadership and mentorship, SLA and queue management, Healthcare billing and claims processing, Salesforce and Jira proficiency, Operational metrics analysis, Process improvement, Conflict resolution
Preferred skills
Experience with SaaS-based healthcare technology, Interoperability support, Payer-related solutions
Technologies
Salesforce, Jira, AI-enabled solutions
Responsibilities
Lead, mentor, and develop a team of Revenue Cycle Support representatives; Manage day-to-day support operations including workload distribution and SLA attainment; Oversee support activities related to billing inquiries and claim denials; Monitor team performance through operational metrics and quality reviews; Develop and maintain operational procedures and training materials; Collaborate with Product, Engineering, and other internal teams to resolve issues.
Seniority
Senior, hands-on IC