Associate Director, PSC Operations
Core
Lead teams delivering efficient, compliant, and high-quality support to patients and healthcare providers across patient support programs in a regulated healthcare environment.
Role type
Senior leadership operations manager (patient services)
Builds
Patient support programs and operational workflows for healthcare/pharma clients
Domain
Healthcare / Patient Services / Pharmaceutical Operations
Required skills
People leadership, operational excellence, compliance management, KPI analysis, stakeholder collaboration, change management, data analysis, cross-functional partnership
Preferred skills
Advanced degree, call center operations expertise, healthcare regulations knowledge, oncology/immunology experience, CRM/dashboards proficiency, field reimbursement experience
Technologies
CRM platforms, call center software, reporting dashboards, Microsoft Office
Responsibilities
Lead and coach a team of 50+ direct and indirect reports; Oversee daily patient service center operations ensuring compliance; Monitor KPIs and identify efficiency improvements; Ensure adherence to industry regulations and privacy requirements; Review feedback and resolve service issues; Partner with cross-functional teams to streamline processes; Present operational achievements and business reviews; Travel up to 25% primarily to Pittsburgh, PA
Seniority
Senior, hands-on IC with significant team management