Travel Assistance - Case Manager
Core
First point of contact for travelers during emergencies (medical, security, lost baggage), providing calm support and coordinating with experts globally.
Role type
Travel Assistance Case Manager
Builds
Emergency response coordination for corporate and leisure travelers
Domain
Travel insurance and global risk management
Deliverable
client delivery
Required skills
problem solving, decision making, conflict resolution, emotional support, process adherence, critical thinking
Preferred skills
Spanish, French, or Italian language skills
Responsibilities
Locate nearest suitable medical/security professionals, facilitate payment of facility bills, provide tailored advice for real-world problems, maintain calm demeanor during distress calls
Seniority
Individual Contributor, entry to mid-level
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