Customer Success Manager
Core
Own a portfolio of restaurant accounts in Australia and New Zealand, serving as the key day-to-day contact and partner to drive operational health and portfolio growth.
Role type
Senior Customer Success Manager (B2B Operations)
Builds
Uber Direct delivery network for restaurant brands
Domain
Food & Beverage / Last-mile logistics / Marketplace
Required skills
B2B operations, account management, merchant onboarding, performance analysis, cross-functional collaboration, API/system integration knowledge, commercial proposal shaping, issue resolution, joint growth planning
Preferred skills
Enterprise/multi-site restaurant partnership management, last-mile logistics experience, data querying skills, executive presentation skills
Responsibilities
Build long-term relationships with restaurant decision-makers and lead business reviews; Lead merchant onboarding and store rollouts by coordinating technical readiness; Monitor key delivery and financial metrics to deliver actionable recommendations; Collaborate with merchants to increase direct delivery volume and co-create joint growth plans; Coordinate issue resolution across regional and global functions.
Seniority
Senior, hands-on IC