Customer Service Representative (VIC)
Core
Front-line customer service representative handling billing, account management, and technical support for hosting and domain services.
Role type
Entry-level Customer Service Representative
Builds
Customer account resolutions, billing processing, and hosting service support
Domain
IT Services / Web Hosting
Deliverable
client delivery
Required skills
Triage, billing processing, account management, hosting support, multi-channel communication
Preferred skills
Linux familiarity, cPanel knowledge, DNS/FTP/SSH/SMTP understanding
Technologies
cPanel (WHM), Linux (Alma 8), DNS, FTP, SSH, POP3, IMAP, SMTP
Responsibilities
Triage inbound calls to appropriate teams, process billing tasks and invoice queries, update domain names and registration details, fulfill account and service upgrade requests, provide hosting service support, resolve account and billing enquiries via phone, live chat, and email
Seniority
Entry-level, no prior experience required
