Shared Services Administrator (Remote, Australian Hours)
Core
Shared Services Administrator supporting Student Services, Compliance, Operations, and Kit Facilitation for an online education provider.
Role type
Shared Services Administrator (Customer Support & Admin)
Builds
Student support workflows, kit delivery records, operational documentation, and compliance files.
Domain
Online Education / Customer Support
Deliverable
Dashboards & analysis | client delivery
Required skills
Inbound phone support, multi-tasking, data entry, case management, order validation, written English
Preferred skills
CRM experience, Salesforce, logistics tracking, compliance documentation
Responsibilities
Answering inbound student calls, managing shared inbox workflows, validating student kit orders, generating student documentation, reviewing recorded sales calls for compliance
Seniority
Mid-level, hands-on IC
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