Club Lounge Supervisor
Core
Lead and support the Club Lounge team in delivering exceptional luxury service, personalized guest experiences, and seamless food and beverage operations for discerning guests.
Role type
Club Lounge Supervisor (Senior IC)
Builds
Luxury hospitality experiences, curated culinary offerings, and bespoke amenities for hotel guests.
Domain
Hospitality / Luxury Hotel / Food & Beverage
Deliverable
product features
Required skills
Team leadership, guest relations, service recovery, inventory management, beverage service, cross-departmental coordination, training and mentoring, operational monitoring, local knowledge.
Preferred skills
RSA certification, relevant hospitality experience, career growth mindset.
Responsibilities
Assist in leading the Club Lounge team to deliver exceptional service; oversee guest arrivals and departures; coach and mentor attendants on brand standards; review daily arrivals, VIPs, and special requests; act as an ambassador for local recommendations and arrangements; maintain lounge cleanliness and stock levels; oversee beverage preparation and service; coordinate with Front Office, Concierge, and F&B; monitor operations and service standards; support team training and development; handle guest feedback and escalated concerns; promote hotel facilities and loyalty benefits.