Patient Liaison Officer
Core
Liaising with patients and external organizations to collect hospital fees, obtain financial consent, and resolve account queries.
Role type
Patient Liaison Officer
Builds
Fee collection and account resolution for hospitals and health funds
Domain
Healthcare administration and debt collection
Deliverable
client delivery
Required skills
interpersonal communication, organization, time management, computer literacy (MS Office), problem solving, negotiation, accuracy
Preferred skills
healthcare role experience, understanding of private health insurance processes
Responsibilities
Liaising with patients and external organizations regarding hospital fees; meeting patients to obtain financial consent and admission paperwork; assisting with resolution of account queries; maintaining confidentiality of patient records; ensuring adherence to contractual and privacy guidelines
Seniority
Entry to Mid-level, hands-on IC